desertoutlets ships Monday through Friday from sunny La Quinta, CA 92253 and we use USPS for all orders.
“Free Shipping” is sent via USPS Media Mail or First-Class Mail depending upon the items size and weight, if we can justify sending it First Class (estimated delivery time 1-3 business days) we will, otherwise it will be sent via USPS Media Mail (estimated delivery time 2-9 business days)
We include tracking #'s with every order, you can check the status of your order at USPS.com
- Returns Policy
desertoutlets is committed to 100% customer satisfaction.
You may return any New "Unopened" DVD or Audiobook within 30 days of delivery for a full refund.
Opened DVDs or Audiobooks cannot be returned unless they are defective.
We'll pay the complete shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Buyers will be responsible for return shipping if the reason for return is not a result of our error.
Here are some of the most common examples.:
The buyer receives damaged or defective items: Who pays return shipping? Seller
The buyer changes their mind* about a purchase, finds a better price available, or no longer needs or wants the item and returns it in the original condition within the return window: Who pays return shipping? Buyer
If you aren't sure, or have questions please contact us before returning for more information
Thank you, Michael, Laura & Emily, (The desertoutlets Team)
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Thanks for shopping with us.