Shipping & Returns

Shipping

desertoutlets ships Monday through Friday from sunny La Quinta, CA 92253 and we use USPS for all orders.

  • “Free Shipping” is sent via USPS Media Mail or First Class Mail depending upon the items size and weight, If we can justify sending it First Class (estimated delivery time 1-3 business days ) we will, otherwise it will be sent via USPS Media Mail (estimated delivery time 2-9 business days )

  • We include tracking #'s with every order, you can check the status of your order at USPS.com

*** Special Note To Our Valued Customers Regarding Shipping Times***

Due to COVID 19 delays or quarantines it's not unusual for items that are not classified as “essential” to take much longer for delivery, especially books and other media items.  Please accept our apologies for any inconvenience , thank you for your patience and do not hesitate to contact us if you have questions or concerns. 

Returns Policy

desertoutlets is committed to 100% customer satisfaction.

You may return any New "Unopened" DVD or Audiobook within 30 days of delivery for a full refund.

Opened DVDs or Audiobooks cannot be returned unless they are defective.

We'll pay the complete shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Buyers will be responsible for return shipping if the reason for return is not a result of our error.

Here are some of the most common examples.:

The buyer receives damaged or defective item: Who pays return shipping? Seller

The buyer changes their mind* about a purchase , finds a better price available, or no longer needs or wants the item and returns in the original condition within the return window: Who pays return shipping? Buyer

If you aren't sure, or have questions please contact us before returning for more information

Thank you, Michael, Laura & Emily, (The desertoutlets Team)

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Thanks for shopping with us.